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Job Description
Job Discription :
Position Pre-requisites:
- Fluency in English Communication (Written and Verbal both)
- Ready to work in Night Shift
Responsibilities:
- Find technical resolutions on issues or queries related to unknown or new scenarios
- Meet cases resolution SLAs
- Manage relationships with clients
- Work with cross-functional teams as and when required
- Keep up to date with all eCW products and their enhancements
- Maintain excellent customer satisfaction level
- Other duties as assigned
Requirements:
- Proficient with relational databases (MySql, MsSql)
- Knowledge / Experience with Java or C++ (OOPs Concepts)
- Experience with Internet Protocols, HTTP / HTTPs
- Default ports for HTTP / FTP / MYSQL etc
- Experience with XML / XSL, Knowledge of SQL Server 2005, 2008
- Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture
- Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols
Other Skills / Abilities:
- Telephone etiquette
- Fluency in English Communication
- Ability to balance multiple priorities
- Strong analytical and problem-solving skills
- Ready to work in 24*7 Shifts
Skills
L1 SupportTechnical SupportInternational Technical SupportNetworking SkillsSQLWindows TroubleshootingTechnicalTroubleshootingCustomer SatisfactionTechnical SupportSupport EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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