Field Service Representative III- NW

Position Summary
The Field Service Representative III is a senior-level technical professional responsible for installing, maintaining, troubleshooting, and repairing company equipment at customer sites throughout the Northwest region. This role serves as a technical expert, mentor to junior staff, and key liaison between customers and internal teams to ensure high levels of customer satisfaction and system performance.

Key Responsibilities

• Perform advanced installation, commissioning, maintenance, and repair of complex equipment and systems in the field
• Diagnose and resolve mechanical, electrical, and software issues with minimal supervision
• Serve as a technical escalation point for Field Service Representative I and II staff
• Provide on-site and remote technical support to customers
• Conduct system performance evaluations and recommend improvements or upgrades
• Train customers and internal personnel on equipment operation and best practices
• Accurately document service activities, parts usage, and resolutions in service management systems
• Ensure compliance with safety regulations, company policies, and quality standards
• Collaborate with engineering, sales, and customer support teams to resolve recurring issues
• Represent the company professionally at customer sites across the NW territory

Qualifications

• Associates or Bachelors degree in a technical field, or equivalent combination of education and experience
• 58+ years of field service or relevant technical experience
• Strong troubleshooting skills across mechanical, electrical, and software systems
• Ability to read and interpret technical manuals, schematics, and drawings
• Excellent communication and customer service skills
• Proficient with service documentation tools and basic computer applications
• Valid drivers license and ability to travel extensively within the Northwest region

Preferred Skills

• Experience mentoring or leading junior technicians
• Industry-specific certifications (as applicable)
• Familiarity with remote diagnostics and digital service tools
• Strong problem-solving and time-management abilities