Technical Support - Contact Centre Systems
Operations Maintenance & Support
85+ Applicants
Posted: 8 months ago
3-7 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description
- Role Overview:
As a skilled Contact Center Technical Support Engineer, your main responsibility will be to ensure the seamless operation of customer service platforms by diagnosing, troubleshooting, and resolving technical issues across various systems such as IVR, workforce management, quality management, and conversational AI. You will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards.
Key Responsibilities:
- Possess proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance.
- Demonstrate strong skills in diagnosing and resolving system issues, performing root cause analysis, conducting system health monitoring, and performing routine software updates and patches.
- Utilize experience with IVR configuration and customization, and validate solution designs with system architects.
- Familiarity with cloud platforms such as AWS, Microsoft Azure, and cloud application architecture, including microservices, Kubernetes, and Docker.
- Exhibit strong verbal and written communication skills, with the ability to collaborate effectively across teams.
Qualifications Required:
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- Bachelors degree in IT, Computer Science, or a related field.
- Genesys Certification or relevant training (Cloud or Engage preferred).
- Proven experience in contact center technical support, data analysis, and cloud environments.
- Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset for cross-functional work.,
Skills
Technical SupportCustomer ServiceSupport EngineerData AnalysisTechnical ExpertiseNetworkingSecurityIndustry ExperienceAutomationCommunication SkillsMaintenanceCloud PlatformsTroubleshootingSystem ConfigurationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
31 Oct 25, 11:27 AM IST
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