Sales & Marketing Coordinator

: Sales & Marketing Coordinator

Location: Santacruz East, Mumbai

Industry: Stainless Steel Fastener Manufacturing

Experience Required: 24 Years

Salary: 25,000–35,000 per month (depending on experience and suitability)

Employment Type: Full-Time

Reporting To: Business Development Executive

Interview Process: 2–3 Face-to-Face Interview Rounds

Job Overview

A reputed organisation in the Stainless Steel Fastener Manufacturing Industry is looking for a proactive, organised and detail-oriented Sales & Marketing Coordinator to support its sales and business development operations.

The candidate will be responsible for coordinating with customers, handling sales enquiries, preparing quotations, processing purchase orders, monitoring order execution and ensuring timely communication between customers and internal departments.

The role requires someone with good communication and coordination skills, sound knowledge of MS Excel, and the ability to manage multiple customer orders and operational activities efficiently.

Key Responsibilities

1. Sales Coordination & Customer Communication

• Handle customer enquiries received through emails, telephone calls and other communication channels.
• Respond to customer queries and coordinate with the sales team for timely resolution.
• Prepare and share quotations with customers after obtaining the necessary approvals.
• Maintain regular communication with customers regarding order status, delivery schedules and pending requirements.
• Follow up with customers for purchase orders and other necessary confirmations.

2. Order Processing & Execution

• Receive, review and process customer purchase orders, ensuring accuracy of specifications, quantities and pricing.
• Enter and maintain purchase order details in the company's system.
• Prepare job cards for bulk orders and coordinate production requirements.
• Generate material requisitions and follow up on material availability.
• Monitor order progress and coordinate with relevant departments to ensure timely execution and dispatch.

3. Internal Departmental Coordination

• Coordinate with Production, Stores, Dispatch, Quality Control and other internal departments.
• Ensure smooth flow of information between the sales team, factory and customers.
• Regularly follow up on production schedules, material availability and dispatch commitments.
• Identify and communicate delays or operational issues to the concerned team for timely resolution.

4. Dispatch & Documentation

• Coordinate dispatch activities and ensure customers are updated regarding shipment schedules.
• Share relevant dispatch documents with customers, including Lorry Receipts (LR), invoices, test certificates and other required documents.
• Maintain proper records of customer orders, dispatches and related correspondence.

5. MIS & Reporting

• Maintain and update purchase order records and sales coordination reports.
• Prepare weekly MIS reports covering order execution, pending orders, dispatch status and customer requirements.
• Ensure accuracy and timely updating of all relevant data and documentation.

Eligibility & Experience

• Graduate in Commerce, Business Administration, Marketing or any other relevant discipline.
• 2–4 years of experience in Sales Coordination, Marketing Coordination, Customer Support or Order Management.
• Prior experience in a manufacturing or industrial products environment will be preferred.
• Candidates with exposure to stainless steel, fasteners, engineering products, steel or similar industries will have an added advantage.
• Experience in handling customer purchase orders, quotations, order processing and dispatch coordination is highly desirable.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Good working knowledge of MS Office, particularly MS Excel.
• Familiarity with ERP software or order management systems.
• Strong coordination and follow-up skills.
• Ability to handle customer interactions professionally.
• Good organisational skills with attention to detail and accuracy.
• Ability to manage multiple orders and priorities within defined timelines.
• Proactive approach towards problem-solving and customer service.

What the Organisation Offers

• Opportunity to work with an established organisation in the stainless steel fastener manufacturing sector.
• Exposure to end-to-end sales coordination and manufacturing operations.
• Professional learning and growth opportunities.
• A collaborative working environment.

To Apply

Interested candidates may send their updated CV to sudhir@educohire.com with the subject line "Application for Sales & Marketing Coordinator – Santacruz East, Mumbai".

For Queries, Contact: 9205582778.