Customer Support Executive

Roles and Responsibilities :

• Respond to Customer Queries in a timely and accurate way, via phone, email or chat, ensuring a positive customer experience.
• Identify customer needs and help customer use specific features effectively.
  
• Analyze and report product malfunctions (by conducting tests in various scenarios or impersonating users to replicate issues).
  
• Update our internal database with information regarding technical issues and valuable discussions with customers.
  
• Monitor customer complaints on social media and proactively reach out to provide assistance and resolve issues
  
• Share feature requests and effective workarounds with team members.
  
• Inform customers about new features and functionalities.
  
• Gather customer feedback and share with our Product, Sales, and Marketing team.
  

Job Requirements :

• 0.5-3 years of experience in BPO/Call center environment handling international voice process(CSE).
• Strong skills in calls handling, customer management, customer relationship building, and good communication in English (both written & verbal).
• Proficiency in using semi-voice processes for efficient call processing.
• Experience using Help Desk Software and remote support tools is a plus.
  
• Excellent communication and problem-solving skills