Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Maintain high levels of CSAT by ensuring prompt resolution of customer complaints.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment with exposure to non-voice processes (email/chat).
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in typing speed with accuracy for document preparation purposes.
• Basic knowledge of domestic telecom industry operations.