Lucidworks Fusion

You will be working as a part of a team dedicated to supporting a search solution powered by the Lucidworks Fusion search platform. Your responsibilities will include providing 24x7 support availability for Priority 1 and 2 issues, demonstrating expertise in the Lucidworks Fusion platform, and ensuring timely resolution of customer tickets within the defined SLA.

We are looking for self-driven professionals with excellent verbal and written communication skills who can effectively manage customer expectations. You should have a strong background in Incident and Problem Management and the ability to quickly gain or develop knowledge of the specific implementation of the Lucidworks Search platform and associated interfacing systems to address production issues.

As part of the team, you will be expected to take ownership of problems, collaborate with colleagues, and work across multiple application stacks to resolve issues. Non-Core issues should be resolved by your team, while Core issues will be addressed with the Lucidworks 24x7 support team via Zendesk.

This role requires Level-2 (L2) and Level-3 (L3) Incident Management and Production Support for the Search platform powered by Lucidworks Fusion.

If you have 5-10 years of relevant experience, possess the necessary skills, and are comfortable working remotely, we encourage you to apply for this position.,