Ekfrazo Technologies - Service Delivery Manager - IT Services

Service Delivery Manager:
Full Time
:
Goals and deliverables:
What We Are Looking For:
Required Qualifications:
- Bachelor's or Master's degree in Engineering or Computer Science.
- 4-6 years of experience in Project Management, Service Delivery, Program Management, or Technical IT Consulting.
- Experience managing customer-facing engineering or IT services projects.
- Experience working with cross-functional and multicultural teams.
- Strong understanding of project management principles and delivery governance.
- Experience supporting proposal development, effort estimation, or bid preparation.
- Strong stakeholder management and customer communication skills.
- Excellent problem-solving and organizational skills.
Preferred Skills:
- Knowledge of Agile, Scrum and/or Waterfall project delivery.
- Experience managing KPIs, dashboards, and operational reporting.
- Understanding of financial concepts such as project margin, forecasting, and billing.
- Experience with capacity planning and resource management.
- Familiarity with continuous improvement methodologies.

- PMP, PRINCE2, Agile, or Scrum certifications are a plus.
What Makes You Successful:
We're looking for someone who:
- Takes ownership and proactively solves problems.
- Enjoys working directly with customers.
- Has a strong learning mindset and continuously seeks improvement.
- Communicates clearly with both technical and business stakeholders.
- Can balance customer expectations with operational constraints.
- Is comfortable making decisions in a fast-paced consulting environment.
- Thinks beyond day-to-day operations and contributes to long-term improvements.
- Builds trust through collaboration, accountability, and execution.