Human Resources Generalist

At EFS Facilities Services, we are looking for a smart, energetic and proactive HR Generalist to support our people operations and strengthen the employee experience across our workforce. This role is ideal for an HR professional who enjoys working closely with employees, understands operational HR requirements, and can effectively manage employee relations, engagement and workplace concerns.

Role Overview

The HR Generalist will be responsible for supporting day-to-day HR operations with a strong focus on employee relations, employee engagement and grievance management. The role requires a hands-on HR professional who can build positive employee relationships, address concerns effectively, support engagement initiatives and ensure employees receive timely and professional HR support.

Key Responsibilities

• Manage day-to-day employee relations matters and provide HR support to employees across operations
• Handle employee grievances, concerns and workplace issues, ensuring timely resolution and appropriate documentation
• Support and drive employee engagement initiatives, activities and employee communication programmes
• Conduct employee interactions and follow-ups to understand concerns and improve the overall employee experience
• Work closely with operational teams and managers to address employee-related matters effectively
• Support disciplinary processes, counselling sessions and employee case management in line with company policies
• Coordinate employee welfare and recognition initiatives
• Maintain accurate employee relations and grievance records and ensure timely closure of cases
• Support HR initiatives, employee communication and other general HR activities as required
• Build positive relationships with employees and promote an open, approachable and employee-focused HR culture

What We're Looking For

• Minimum 2–3 years of relevant experience in Human Resources
• Hands-on experience in Employee Relations, Employee Engagement and Grievance Management
• Strong communication, interpersonal and employee-handling skills
• Smart, proactive and hardworking with a hands-on approach to HR
• Ability to handle employee concerns professionally and maintain confidentiality
• Good problem-solving and conflict-resolution skills
• Strong coordination and stakeholder management abilities
• Ability to work effectively in a fast-paced and multicultural environment
• Experience within facilities management, manpower-intensive or service-oriented organisations will be an added advantage

Educational Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management or a related discipline from a recognized institution
• Professional HR certification will be an added advantage

Why Join EFS Facilities Services

• Be part of a leading facilities management organisation
• Work closely with a large and diverse workforce
• Gain hands-on exposure across employee relations, engagement and HR operations
• Contribute directly to strengthening employee experience and workplace culture
• Dynamic, multicultural and growth-oriented environment

Location

UAE