Customer Support Executive- International Billing, Voice Process

Role & Responsibilities:

• Address and resolve billing-related queries using effective problem-solving techniques while providing clear and concise information.
• Assist customers with inquiries related to billing cycles, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes.
• Handle international inbound customer calls, ensuring exceptional service and prompt resolution of concerns.
• Actively listen to customer needs, concerns, and feedback, responding professionally and appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and cross-functional departments to resolve complex billing issues efficiently.
• Ensure timely and professional responses to all customer inquiries while maintaining a customer-centric approach.

Required Profile:

• Minimum 6 months of experience in an international voice process, specifically in billing.
• Strong understanding of recurring billing, billing cycle changes, due dates, prorate charges, auto-pay, surcharges, service charges, and taxes.
• Proven ability to resolve billing-related customer issues effectively.
• Excellent verbal communication skills with the ability to articulate thoughts clearly.
• Strong problem-solving skills and the ability to handle challenging customer interactions with professionalism.
• Ability to multitask and make quick, independent decisions in high-pressure situations.
• Willingness to work in a 24x7 environment, including rotational shifts (5 days a week).
• Customer-centric mindset with logical thinking and spontaneity to address customer concerns effectively.