Customer Support Executive –(International Inbound)

We are seeking a dynamic Customer Support Executive Billing Specialist with proven expertise in handling international inbound calls to join our team. If you excel in resolving billing issues and delivering exceptional customer experiences, this role is for you.

Key Roles & Responsibilities:

• Address and resolve billing inquiries via inbound calls and emails by utilizing effective problem-solving techniques and providing clear, concise information.
• Handle international inbound customer calls with a focus on delivering exceptional service and resolving concerns promptly.
• Actively listen to customer needs, feedback, and issues, ensuring a professional and empathetic response.
• Maintain accurate records of customer interactions by updating and documenting information in the CRM system.
• Collaborate with team members and cross-functional departments to resolve complex or escalated issues efficiently.

Required Profile:

• Experience: Minimum 12 months of international voice process experience, specifically handling inbound queries.
• Billing Expertise: Strong understanding of recurring billing, billing cycles, due dates, prorated charges, auto-pay setups, surcharges, service charges, and applicable taxes.
• Customer Resolution: Demonstrated ability to resolve customer billing issues effectively and professionally.
• Communication Skills: Exceptional verbal and written communication abilities with the capability to articulate thoughts clearly and confidently.
• Problem-Solving: Adept at managing tough customer situations with patience and logical thinking.
• Multitasking & Decision-Making: Strong multitasking abilities with the confidence to make quick, independent decisions.
• Shift Flexibility: Willingness to work in a U.S.-based environment, including rotational shifts (5 days a week).
• Customer-Centric Approach: Passion for delivering customer satisfaction with a focus on logical thinking and quick responsiveness.
• Professionalism: Ensure timely and professional responses to all customer queries.

If you are passionate about providing top-notch customer service and possess a keen eye for detail, we encourage you to apply and become part of our growing team.