Manager - Claims Operations (Property And Casualty)

Manager Claims Operations (Property & Casualty)

• CTC: Upto Max 25 LPA,
• Locations: Pune / Bangalore
• Shifts: US Shifts
• Work Schedule: 5 Days Working | 2 Rotational Offs
• Work Mode: 100% Work from Office

A Fortune 500 global insurance leader is looking to hire an experienced Manager – Claims Operations to lead large-scale Property & Casualty (P&C) claims operations teams in India.

This is a senior leadership opportunity for professionals currently managing large delivery teams in MNC insurance environments, with strong operational governance and people leadership expertise.

Role Overview

The role will be responsible for managing end-to-end P&C claims operations, driving performance metrics, leading large teams, and ensuring service excellence in a high-volume global delivery environment.

Key Requirements

• 12+ years of overall experience
• 4–5 years of experience managing Property & Casualty Claims Operations
• Currently designated as a Manager or a tenured Deputy Manager
• Mandatory experience with MNC Insurance organizations
• Span of control: Minimum 100+ FTEs
• Strong communication and stakeholder management skills
• Experience managing operational KPIs and team performance

Key Responsibilities

• * Lead and manage large teams handling P&C claims operations
• * Drive operational metrics including Attrition Control, Shrinkage, SLA Adherence, Productivity, and Quality
• * Ensure client satisfaction and operational excellence
• * Lead performance management, coaching, and capability building
• * Manage escalations and stakeholder communication
• * Drive continuous improvement and process optimization initiatives