IT Assistant

IT Assistant

We are hiring an IT Assistant to keep our systems running smoothly, test software before it reaches users, and support our CRM platform. You will be the first point of contact for day-to-day IT issues and a hands-on tester for internal and business applications.

Job title IT Assistant Department Information Technology Reports to IT Manager Location Kozhikode, Kerala Employment type Full-time Experience 1 year in IT support and/or software testing CTC 25,000 per month

Key Responsibilities

IT support and administration

• Provide first-level support for hardware, software, network and printer issues, by phone, email and in person.
• Set up, configure and maintain laptops, desktops, peripherals and user accounts for new joiners and leavers.
• Log, track and resolve tickets in the helpdesk system, escalating complex issues to senior IT staff.
• Maintain the IT asset inventory and software licence records.
• Support routine backups, antivirus updates, patching and basic network troubleshooting.

• Review requirements and write clear test cases, test scenarios and test data.
• Perform manual functional, regression, integration, smoke and user acceptance testing (UAT).
• Log defects with steps to reproduce, screenshots and severity, and track them through to closure.
• Retest fixes and verify releases before they go live.
• Prepare test summary reports and share findings with developers and business users.

• Assist with day-to-day CRM administration: user setup, roles, permissions, fields and picklists.
• Test CRM configuration changes, workflows, integrations and data imports before release.
• Support data quality through clean-ups, de-duplication and imports/exports.
• Help users with CRM queries and create simple reports and dashboards.

• Write and update user guides, SOPs and knowledge-base articles for common IT and CRM issues.

• Bachelors degree or diploma in Computer Science, IT or a related field.
• Minimum 1 year of experience in IT support, software testing, or both.
• Hands-on testing experience is mandatory: writing test cases, executing manual tests and reporting defects.
• Good understanding of the software testing life cycle (STLC) and defect life cycle.
• Experience with a bug-tracking or test-management tool such as Jira, Zoho Projects, TestRail or Azure DevOps.
• Working knowledge of Windows and macOS, Microsoft 365 or Google Workspace, and basic networking (LAN, Wi-Fi, DNS, DHCP).
• Comfortable troubleshooting hardware, software and access issues.
• Basic SQL to query and validate data.
• Strong attention to detail and clear written documentation.

• Experience using or administering a CRM such as Zoho CRM, Salesforce, HubSpot, Microsoft Dynamics 365 or LeadSquared.
• Understanding of CRM concepts: leads, contacts, accounts, deals, pipelines, workflows and automation rules.
• Experience testing CRM customisations, integrations or data migrations.
• Exposure to API testing with Postman.
• Basic knowledge of test automation (for example Selenium or Playwright).
• Certifications such as ISTQB Foundation, CompTIA A+ or a CRM admin certification.

• Clear, patient communication with non-technical users.
• Analytical, methodical approach to problem-solving.
• Able to manage several tickets and test cycles at once and meet deadlines.
• Team player who is also comfortable working independently.
• Eager to learn new tools and technologies.

• CTC of 25,000 per month.
• Hands-on exposure to IT operations, QA and CRM platforms.
• Training and certification support.
• [Health insurance, paid leave and other benefits].