Quality Engineer - Customer Complaint Handling

Position: Engineer Quality

Experience: 3 to 7 years

Qualifications: Diploma/BE/B.Tech-Electrical/Mechanical

Job Location: Kolhapur

KEY RESPONSIBILITYAREAS

1. Manage end-to-end customer complaint handling, including receipt, investigation, root cause analysis, corrective and preventive actions (CAPA), and closure within defined timelines.

• 2. Prepare and submit detailed 8D reports and ensure effective implementation of corrective actions.
• 3. Act as the primary point of contact for customers regarding product quality concerns, ensuring professional communication and customer satisfaction.
• 4. Coordinate with Production, Design, R&D, and Supplier Quality teams to resolve field complaints effectively.
• 5. Conduct failure analysis of returned/warranty parts and maintain proper documentation and records.
• 6. Monitor customer PPM, rejection trends, and warranty data; drive continuous improvement initiatives to reduce complaints.
• 7. Visit customer sites when required for complaint investigation, audits, and technical discussions.
• 8. Support customer audits and ensure compliance with customer-specific quality requirements.
• 9. Maintain complaint MIS, dashboards, and quality performance reports for management review.
• 10. Ensure adherence to IATF/ISO standards in complaint handling processes.
• 11. Identify systemic issues and implement preventive actions across processes to avoid recurrence.
• 12. Drive continuous improvement through data analysis using quality tools and statistical techniques.