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Job Description
- Role Overview:
As a Workforce Management (WFM) Analyst at Electronic Arts in the Fan Care department, you will play a crucial role in ensuring our fans have the best gaming experiences. You will report to the Community Care Director of Programs & Planning and be responsible for analyzing data to improve operational efficiency and staffing plans.
Key Responsibilities:
- Analyze historical datasets to monitor partners" performance and identify areas for improvement across the organization.
- Collaborate with operations, product, and project management teams to develop future capacity and staffing plans.
- Present long-term planning outputs to leadership teams on a monthly and quarterly basis.
- Work with the Sr. Director of Community Care and business planning teams to meet budget targets.
- Collaborate with Data Science and Insights teams to drive analysis opportunities, guide improvements, and ensure accurate business measurement.
- Develop workload requirements, staffing proposals, and financial projections for different lines of business on a regular basis.
Qualifications:
- 5+ years of experience in WFM at a large-scale multinational corporation.
- 5+ years in a Staff Planning role for a team of 1000+ agents with multiple campaigns.
- Ability to switch between long-term strategic forecasting and short-term tactical planning.
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- Proficiency in planning methodologies like Erlang, Workload, and Shrinkage.
- Intermediate knowledge of forecasting, quantitative modeling, and scenario analysis.
- 2+ years of experience using Tableau or similar analytics platforms for data analysis and identifying improvement opportunities.
- Ability to deliver results within specified targets with quick turnaround.
Additional Details (if available):
Electronic Arts prides itself on offering a wide range of games and experiences globally, with opportunities for growth and development within the company. EA values adaptability, resilience, creativity, and curiosity in its employees, providing a supportive work environment that encourages learning and experimentation. The company offers comprehensive benefits programs tailored to local needs, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, and complimentary games, among others. EA fosters an inclusive culture where employees are encouraged to bring their best to their work.,
Skills
Data AnalysisData ScienceAnalystAnalyticsTableauStaff PlanningWorkforce ManagementShrinkageScenario AnalysisWorkloadErlangQuantitative ModellingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Electronic Arts (EA), a leader in the video game industry, offers exciting opportunities through Electronic Arts careers. EA is renowned for its extensive portfolio of popular games like FIFA, Battlefield, and The Sims. Electronic Arts careers provide a creative and dynamic environment for professionals in game development, marketing, IT, and business management. The company promotes innovation and collaboration, emphasizing diversity and inclusion within its workforce. Those interested in contributing to cutting-edge gaming technology and entertainment can explore opportunities on the Electronic Arts careers page, which offers insights into life at EA and its commitment to fostering talent and creativity.
Important dates & deadlines?
Application Deadline
30 Oct 25, 01:29 PM IST
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WFM Analyst
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