Housekeeping Supervisor

We are seeking a detail-oriented Housekeeping Supervisor to manage on-ground housekeeping operations, ensuring high standards of cleanliness, efficient team execution, and a seamless guest experience.

Key Responsibilities & Outcomes

• Operations & Standards

Ensure cleanliness across rooms, corridors, and common areas in line with defined standards

• Task Allocation & Execution

Manage daily room allocation, deep cleaning schedules, and team task distribution

• Quality Control & Audits

Conduct routine inspections (including ~80 rooms daily) to ensure adherence to quality benchmarks

• Team Supervision

Oversee performance of housekeeping staff and drive discipline in execution

• Customer Experience

Handle guest requests and complaints effectively; maintain high CSAT through timely resolution

• Coordination & Escalations

Report maintenance issues to relevant teams and ensure timely closure

• Service Delivery

Ensure all operations are executed as per SOPs with consistency and efficiency

Eligibility & Skills

• 23 years of experience in housekeeping, with 1+ year as a supervisor (hospitality preferred)
• Strong understanding of housekeeping standards and processes
• Good team supervision and task management skills
• Ability to handle guest interactions and resolve complaints effectively