Ecommerce Growth Manager - (Client Success)

We are looking for a highly motivated and experienced Client Success Manager to join our dynamic team. The ideal candidate will have experience managing e-commerce campaigns on platforms like Amazon and Walmart, with a strong understanding of listing optimization, digital marketing strategies, and client management. As the main point of contact for USA-based clients, the Client Success Manager will ensure seamless communication, timely execution of campaigns, and the optimization of client outcomes.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for USA-based clients.
• Build and maintain strong, long-lasting relationships with clients.
• Ensure clients are fully satisfied with the services and results delivered.

• Oversee and manage e-commerce campaigns on Amazon, Walmart, and other relevant platforms.
• Optimize product listings, ads, keywords, and campaigns to drive sales and performance.
• Analyze campaign data and provide insights for improvement.

• Provide regular updates to clients on campaign progress, performance, and optimizations.
• Translate complex data insights into easy-to-understand reports for clients.
• Address client queries, resolve concerns, and ensure a smooth experience. Collaboration with Internal Teams:
• Work closely with internal teams to ensure alignment on campaign objectives and deliverables.
• Act as a bridge between clients and the internal operations/marketing team to execute plans efficiently.

• Identify and engage with agencies servicing USA clients in need of e-commerce management and optimization services.
• Look for potential opportunities within Amazons internal teams or related roles to recruit skilled professionals.

• 10-12 years of experience in client success, digital marketing, or e-commerce, ideally with a focus on Amazon, Walmart.
• Proven experience in managing e-commerce campaigns, particularly in listing optimization and advertising.
• Strong understanding of e-commerce metrics, KPIs, and ROI.
• Ability to effectively communicate and build relationships with USA-based clients.
• Fluency in English is a must; both written and verbal communication must be strong.
• Highly organized and able to manage multiple projects simultaneously.
• Proactive, with a solution-oriented mindset and a client-first attitude.
• Experience working in an agency setting or with large e-commerce platforms (Amazon, Walmart, etc.) is highly preferred.

Skills: amazon,account management,ads,campaigns,digital marketing,e-commerce,metrics,client success,walmart