Customer Service Representative - Portuguese

MB Services is one of the fastest-growing outsourcing companies in Dubai that specializes in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At MB Services, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy, which have led to a continuous and growing engagement with industry-leading enterprises across the globe.

Responsibilities

As a Portuguese Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.

Qualifications

• Bachelor's degree
• Proficient in Microsoft Office suite
• Exceptional Portuguese language fluency, computer literacy, phone etiquette, strong communication, and interpersonal skills.

What we offer:

• No sales or monthly targets
• Medical Insurance
• End of the service gratuity
• On job training
• State-of-the-art infrastructure
• Employee engagement and appreciation programs
• Salary: 5,000 AED

If you are a motivated individual with a passion for customer support and a desire to learn and grow, we encourage you to apply for this exciting opportunity.

We are located in Dubai Outsourcing City. Building 4, Floor 3, Dubai, UAE