Sales Manager - Government & Free Zone Acquisition

Job description / Role

This role grows noqodis government and free-zone business by winning new federal, emirate-level, and free-zone entities, while retaining and growing the government accounts noqodi already serves. Government is noqodis largest and most strategic segment, so protecting these relationships matters as much as adding new ones.

The account manager is the clients main point of contact at noqodi. They understand how each entity collects payments, propose the right noqodi solution, and see it through from the first meeting to go-live and growth.

Key responsibilities

1. New business acquisition

• Build and manage a pipeline of federal entities, Dubai government departments, government entities in other emirates, and free-zone authorities.
• Win new mandates for noqodis payment collection services: payment gateway, POS, Pay by Link, wallet, direct debit, refunds, and disbursements.
• Drive the onboarding of government entities onto noqodis platform, in line with noqodis commitments.
• Offer free-zone authorities a solution for their own collections and, through them, noqodis SME bundle (Business-in-a-Box) for companies registered in the zone.

2. Existing account management

• Own relationships with assigned government accounts and retain them with noqodi, with zero loss of key accounts.
• Grow each account by adding payment methods, services, and channels, and by moving more of its collections to noqodi.
• Hold regular account reviews with each entity to discuss volumes, performance, issues, and upcoming needs.
• Act as the escalation point for client issues and work with Operations and Support until they are resolved.

3. Solutions, proposals, and tenders

• Understand each entitys collection processes, systems, and regulations, and design the right solution with the Manager – Acquiring Business and Product.
• Prepare proposals, presentations, and commercial offers, with pricing approved in line with noqodis rate cards.
• Lead noqodis responses to government tenders and RFPs.

4. Implementation and go-live

• Coordinate onboarding and integration with the clients IT team and noqodis technical and operations teams.
• Track each project through go-live and ensure the entity starts transacting as planned.
• Follow up after launch on adoption, payment success rates, and client satisfaction.

5. Market intelligence and reporting

• Track government digital payment initiatives, new entities, and changes in regulation and procurement.
• Share competitor activity and client feedback with the Manager – Acquiring Business and Business Intelligence.
• Keep the CRM up to date and report on pipeline, wins, and account health every month.

Requirements

Education

• Bachelors degree in business, finance, IT, engineering, or a related field.

Experience

• 5–8 years of experience in sales, business development, or account management with government clients.
• Experience in payments, banking, fintech, or government technology services is strongly preferred.
• Track record of winning and growing government accounts in the UAE.
• Experience with government procurement, tenders, and vendor registration.
• Existing relationships with federal, Dubai, or Abu Dhabi government entities or free zones are a strong advantage.

Technical and payments knowledge

• Understanding of how government entities collect fees and payments through online services, service centres, kiosks, and smart channels.
• Knowledge of payment products, including payment gateways, POS, Pay by Link, wallets, direct debit, and refunds.
• Understanding of card and wallet payments, settlement, and reconciliation.
• Awareness of UAE digital government programmes and payment platforms.

Skills

• Builds trust with senior government stakeholders and is professional and well-presented.
• Strong communicator and presenter in Arabic and English, including formal written Arabic.
• Persistent and organised across long government sales cycles.
• Demonstrates commercial judgement and balances client needs with noqodis margins.
• Works well with technical, operations, and product teams to deliver for the client.