Sales Manager - Government & Free Zone Acquisition

This role grows noqodis government and free-zone business: it wins new federal, emirate-level and free-zone entities, and keeps and grows the government accounts noqodi already serves. Government is noqodis largest and most strategic segment, so protecting these relationships matters as much as adding new ones.

The Account Manager is the clients main point of contact at noqodi. They understand how each entity collects payments, propose the right noqodi solution, and see it through from first meeting to go-live and growth.

• Build and work a pipeline of federal entities, Dubai Government departments, government entities in other emirates and free-zone authorities.
• Win new mandates for noqodis payment collection services: payment gateway, POS, Pay by Link, wallet, direct debit and refunds and disbursements.
• Drive the onboarding of govt. entities onto noqodi s platform, in line with noqodis commitments.
• Offer free-zone authorities a solution for their own collections and, through them, noqodis SME bundle (Business-in-a-Box) for the companies registered in the zone.

• Own the relationship with assigned government accounts and keep them with noqodi: zero loss of key accounts.
• Grow each account by adding payment methods, services and channels, and by moving more of its collections to noqodi.
• Hold regular account reviews with each entity: volumes, performance, issues and upcoming needs.
• Act as the escalation point for client issues, and work with Operations and Support until they are resolved.

• Understand each entitys collection process, systems and regulations, and design the right solution with the Manager Acquiring Business and Product.
• Prepare proposals, presentations and commercial offers, with pricing approved in line with noqodis rate cards.
• Lead noqodis responses to government tenders and RFPs.

• Coordinate onboarding and integration with the clients IT team and noqodis technical and operations teams.
• Track each project to go-live and make sure the entity starts transacting as planned.
• Follow up after launch on adoption, payment success rates and client satisfaction.

• Track government digital-payment initiatives, new entities and changes in regulation and procurement.
• Share competitor activity and client feedback with the Manager Acquiring Business and Business Intelligence.
• Keep the CRM up to date, and report pipeline, wins and account health every month.