Junior Pre-Sales Solutions Engineer ICT & Telecom

Job Purpose

The Junior Pre-Sales Solutions Engineer provides technical support throughout the pre-sales cycle, working closely with Sales, customers, Product teams, and Solution Architects to understand business and technical requirements and translate them into practical ICT and telecommunications solutions.

The role supports the development of customer-specific technical proposals by leveraging the organization's portfolio of connectivity, networking, and ICT products and services. The successful candidate will have hands-on knowledge of IP Networking, Internet Services, MPLS, and SD-WAN, combined with experience supporting solution design and proposal development within a telecom or ICT environment.

Key Responsibilities

• Engage with customers and Sales teams to identify, understand, and document business and technical requirements.
• Gather and analyze information regarding customers existing IT, network, and telecommunications infrastructure.
• Assess existing environments and identify migration, expansion, upgrade, and new-service requirements.
• Support the design of customer-specific ICT and telecom solutions based on technical and commercial requirements.
• Provide technical guidance on relevant products and services to support solution positioning and proposal development.
• Develop technical proposals and solution documentation in collaboration with Sales, Product Marketing, and Solution Architecture teams.
• Translate technical designs into clear, customer-focused solutions aligned with stated requirements.
• Support the design and positioning of solutions involving IP Networking, Internet Connectivity, MPLS, and SD-WAN.
• Deliver technical presentations and solution walkthroughs to customers, clearly communicating the proposed architecture, benefits, and business value.
• Coordinate with Product, Marketing, Solution Architecture, and other internal stakeholders to ensure the accuracy of technical and product information.
• Evaluate proposed solutions against competing offerings in terms of technical capability, performance, quality, and cost.
• Provide technical clarification and support during customer discussions, proposal reviews, and the pre-sales cycle.
• Identify potential cross-selling and upselling opportunities and communicate them to the Sales team.
• Maintain awareness of developments in enterprise networking, connectivity, security, and ICT technologies.

Technical Requirements

Must Have:

• Strong understanding of IP Networking
• Internet Services / Enterprise Connectivity
• MPLS
• SD-WAN
• Basic understanding of enterprise network architecture and solution design
• Experience supporting technical proposals and customer requirements

Good to Have:

• LAN solutions
• Enterprise Wi-Fi / Wireless solutions
• Network and Security solutions
• Proposal and technical documentation development
• Solution design and development
• Customer-facing technical presentations

Qualifications & Experience

• Bachelor's degree in Computer Engineering, Telecommunications, Information Technology, Computer Science, or a related technical discipline.
• 2–3 years of relevant pre-sales experience within the Telecommunications or ICT industry.
• Previous exposure to enterprise customers and B2B ICT/telecom solutions is preferred.
• Experience supporting solution design, technical proposals, or customer presentations is highly desirable.
• Good communication and presentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Ability to work collaboratively across Sales, Product, Engineering, and Solution Architecture teams.

Compensation & Location

Work Location: Dubai, UAE

Salary Range: AED 8,000 – 12,000 per month, based on relevant experience and technical capability.