Business Analyst - Cargo Commercial Insights

Job description / Role

Job purpose

A world leader in air cargo, we possess a geographical advantage that enables us to reach over 140 destinations across six continents. We can cater to two-thirds of the world’s population in just eight hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers’ ever-changing needs.

As a business analyst, you will provide commercial analysis, market intelligence, and performance insights that support strategic and tactical decision-making, customer engagement, and measurable improvements in revenue, tonnage, customer retention, market share growth, and digital adoption.

In this role, you will:

• Analyse business performance data to identify trends, opportunities, risks, and performance variances, providing insights to support informed decision-making.
• Monitor and evaluate key performance indicators and business outcomes, highlighting gaps, identifying root causes, and supporting the development and tracking of improvement actions.
• Develop and maintain reports, dashboards, and analytical tools to provide stakeholders with timely visibility of performance, trends, opportunities, and progress against objectives.
• Conduct market, customer, competitor, and business analysis to identify emerging trends, evolving requirements, and opportunities to enhance business performance and customer value.
• Provide analytical support for business planning, reviews, projects, and strategic initiatives, ensuring recommendations are supported by data, insights, and business requirements.
• Coordinate with internal and external stakeholders to gather business requirements, validate findings, obtain market intelligence, and support the delivery of improvement initiatives and business objectives.
• Manage relevant financial and administrative processes, including validation, stakeholder communication, issue resolution, and mitigation of cost impacts.

Qualifications

To be considered for this role, you must meet the following requirements:

• Degree or honours (12+3 or equivalent) in logistics, cargo, air cargo, or a related field.
• At least five years of relevant experience in logistics, cargo, or air cargo.

Knowledge and skills:

• Degree in business administration, economics, data analytics, marketing, finance, or a related discipline.
• Professional certification in business analytics, data analysis, commercial management, or market intelligence is preferred.
• Experience in logistics, cargo, aviation, commercial analytics, or a related field. Experience in commercial analysis, business performance reporting, market research, or a related analytical role is required. Experience within aviation, logistics, cargo, or multinational commercial environments is preferred.
• Exposure to outstation commercial operations, customer interactions, and change initiatives is preferred for cargo roles. Demonstrated experience engaging with customers, supporting account reviews, and presenting commercial insights and recommendations to internal and external stakeholders is required.
• Experience working across functions and geographies, with the ability to convert analysis into owned actions and measurable commercial outcomes.
• Knowledge of commercial performance metrics, market analysis techniques, reporting methodologies, and business planning processes.
• Understanding of aviation cargo markets, customer segmentation, and competitive market dynamics is preferred for cargo roles. Awareness of cargo operations and the interdependencies between operational and commercial activities is also preferred for cargo roles.
• Knowledge of customer relationship management principles, customer segmentation, and account performance management is mandatory.
• Strong analytical and problem-solving skills, with advanced data analysis and reporting capabilities.
• Advanced proficiency in Microsoft Excel, Power BI, CRM tools, and relevant commercial or reporting systems.
• Effective written and verbal communication skills, with strong customer engagement, stakeholder management, and presentation skills. Ability to communicate complex insights clearly and influence action.
• Willingness and ability to undertake regular business travel across Europe and other assigned markets, based on business requirements.

Preferred skills:

• Data visualisation and dashboard development skills, such as Power BI.
• Stakeholder management and presentation skills.
• Ability to translate complex data into actionable business insights.

At Emirates, we’re committed to providing our employees with opportunities to grow and develop in their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary and benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.