Internal Communications Specialist

Job description / Role

Job purpose

At the Emirates Group, we connect the world through our global hub in Dubai. Representing some of the most recognised and admired brands globally, we’re driven by innovation and excellence.

In the role of Internal Communications Specialist, you will be responsible for supporting the delivery of the Internal Communications strategy and priorities across the Emirates Group, with a particular focus on the Group’s employee newspaper. As the content lead for internal news and storytelling, you will proactively identify and source compelling stories from across the Group, creating relevant and engaging content across written, visual and multimedia formats to strengthen employee and brand engagement. You will lead the editorial planning and delivery of the employee newspaper, manage the editorial calendar, content planning and commissioning, and provide expert editorial guidance to ensure a high-quality, engaging and timely publication aligned with the Internal Communications strategy.

In this role, you will:

• Implement the Internal Communications (IC) strategy across the Emirates Group to drive employee and brand engagement, embedding culture and values through storytelling, while measuring and reporting on the effectiveness of channels, campaigns, events and community engagement.
• Act as the content lead for internal communications and storytelling across the Emirates Group, proactively identifying and sourcing stories, developing content plans, providing expert guidance, and delivering content initiatives aligned with the IC strategy and budget.
• Act as the Internal Communications representative for designated divisions, developing communication plans, providing expert guidance, and delivering employee engagement and communication initiatives aligned with the IC strategy and budget.
• Contribute to crisis communications planning and response, ensuring timely stakeholder communication, addressing employee concerns, and protecting organisational reputation.
• Develop and deliver content aligned with the Internal Communications strategy, drive channel optimisation against KPIs, and ensure effective stakeholder engagement in channel management and delivery.
• Build and sustain engaging employee communities across online and offline channels, acting as a brand ambassador to drive engagement, collaborate with champions, and enable leaders and business units to use channels effectively in line with brand standards.
• Optimise the use of in-house and external resources to deliver high-quality internal communications, coordinating agencies and suppliers to ensure timely execution and alignment with Group standards.
• Stay current with IC trends and best practices, while building a strong understanding of business areas and evolving organisational needs to maintain high communication standards across the Group.

Qualifications

To be considered for this role, you must meet the following requirements:

• Qualifications: Degree or honours (12+3 or equivalent).
• Experience: 5+ years of experience.

Knowledge and skills:

• Experience managing content schedules, coordinating multiple contributors and priorities, and delivering high-quality communications to fixed deadlines.
• Experience creating and managing content in print and digital formats, including articles, video, audio and podcasts, infographics, print collateral, and common social media formats. Strong knowledge of Internal Communications practices and strategies.
• Knowledge of brand engagement, communication campaigns, channel management, and change management principles.
• Understanding of best practices for delivering high-quality communication services and advice.
• Meticulous eye for detail.
• Creative storytelling abilities.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building skills.
• Strong editorial judgement, prioritisation and project management skills in a high-volume, deadline-driven environment.

At the Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary and benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.