Assistant Manager Governance & Business Support

In line with the UAE Government s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nations success.

We are looking to find the best UAEN talent to join our ENBD family.

Organization Unit Purpose

The purpose of a Governance Unit is to ensure that the organization operates within a strong, consistent, and well controlled governance framework, while enabling the business to execute its strategy efficiently, compliantly, and sustainably.

The unit acts as a central coordination and oversight function that connects business activities with regulatory requirements, Group standards, internal controls, and Board level governance expectations.

Job Purpose

This role supports the implementation, maintenance, and continuous improvement of the corporate governance framework of Emirates NBD Securities, ensuring governance activities are completed accurately, on time, and in line with Emirates NBD Group standards and applicable regulatory requirements.

The role provides coordination, documentation, analysis, and monitoring support across Management, and Group functions, and escalates governance gaps, delays, or exceptions to the Senior Manager Governance.

Job Content

Corporate Governance & Board Affairs

• Support the preparation of Board meeting packs and maintain the tracker for agreed action items
• Coordinate with internal stakeholders for meeting inputs, minutes, approvals, and follow-ups relating to Board meetings
• Coordinate responses to Group Company Secretariat (GCS) queries under the guidance of the Senior Manager

Policy, Process & Governance Framework Development

• Maintain a tracker of all policies and procedures of ENBDS and ensure timely reviews and update as per the review period defined
• Support the development and review of new/existing policies, frameworks and PFDs
• Monitor adherence to approved policies and escalate identified gaps or issues to the Senior Manager

Regulatory Affairs & Licensing Oversight

• Coordinate RFIs, surveys, questionnaires, and data requests received from Regulators and Markets
• Maintain regulatory trackers, follow up with action owners, and support timely and accurate submissions
• Support annual SCA and market license renewals, including documentation for new activities

Audit, Compliance & Control Oversight

• Maintain trackers for internal and external audit actions and follow up with owners on timely remediation
• Coordinate documentation and responses for external audits, compliance monitoring, and quality assurance reviews
• Monitor open NPPAs, follow up with action owners, and escalate overdue items
• Support maintenance and monitoring of the ENBDS risk and control framework and compliance with Group policies
• Monitor employee compliance with the Group Code of Conduct and Group policies
• Track completion of ENBD Group mandatory training requirements

Risk Management & Risk Appetite Governance

• Support the Risk Manager and Senior Manager Governance in the preparation and periodic review of the Risk Appetite Statement
• Initiate quarterly monitoring against approved risk appetite thresholds and prepare exception reports
• Support the review of error trade cases, document findings, and track corrective actions

Legal, Litigation & Contract Governance

Coordinate litigation-related enquiries and supporting documentation with Legal, Compliance, and business teams

Support legal and regulatory documentation requirements and maintain relevant records

Customer Conduct Oversight

• Review customer complaints, coordinate responses, and track agreed corrective actions
• Support customer account opening and maintenance quality assurance reviews
• Support Customer Service team in quarterly customer dormancy reviews and follow up on identified actions
• Review client tagging requests in line with approved requirements and submit to Senior Manager for review

Strategy, Business Planning & Performance Management

• Support Senior Manager Governance in ENBDS strategy formulation and annual business planning
• Support in preparation of Monthly Business Review (MBR) packs and validate supporting data
• Support in preparation of strategic and executive-level presentations for management review