Assistant Fraud Prevention & Investigations Manager

Organizational Unit Purpose

The Emirates Islamic Wealth Management unit focuses on developing and managing tailored wealth solutions for High-Net-Worth Individuals. The unit offers a diversified range of Shariah-compliant investment products across multiple asset classes, including Sukuk, funds, equities, and structured products. Working closely with sales channels and key internal stakeholders, the team continuously enhances its product proposition to meet evolving customer needs and market opportunities. Through strong product expertise, effective stakeholder collaboration, and continuous process improvement, the unit aims to grow its investment portfolio, deliver an excellent customer experience, and increase its contribution to the Bank's overall profitability.

Responsibilities

Key Responsibilities

• Review retail credit applications and supporting documents to identify potential fraud indicators and prevent fraudulent applications.
• Monitor fraud alerts, triggers and application workflows, ensuring timely review and escalation of suspicious cases.
• Conduct preliminary investigations into suspected fraud cases and coordinate with the Fraud Investigation team.
• Identify gaps in existing processes and recommend improvements to strengthen fraud prevention controls.
• Support the development and implementation of fraud prevention policies, procedures and monitoring systems.
• Liaise with Retail Credit, internal stakeholders and card networks to address fraud-related concerns.
• Support fraud awareness and training initiatives for frontline and underwriting teams.

Requirements & Skills

• Bachelor's Degree or High School Diploma, preferably in Business, Finance or a related field.
• Minimum 3–4 years of banking experience, preferably in Retail Banking, Credit Operations or Fraud Management.
• Experience in fraud prevention, particularly within credit cards and retail banking.
• Good understanding of retail credit processes, fraud detection and risk controls.
• Strong analytical, investigative and problem-solving skills with high attention to detail.
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Excellent communication and stakeholder management skills.
• Ability to handle confidential information and work effectively in a team.