Governance Manager - Priority Banking

In line with the UAE Government s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nations success. We are looking to find the best UAEN talent to join our ENBD family.

As a Manager Operations & Governance at Emirates NBD, your role is to support Priority & Personal Banking by managing governance, compliance, operational risk, controls, process improvement and training activities across the segment. You will act as a key interface between the segment and internal stakeholders including Compliance, Fraud, Legal, Operations Risk and the branch network, while ensuring business processes are efficient, controlled and aligned with bank policies.

• Manage and coach a team of governance specialists, supporting performance, development, delegation and a strong service culture.
• Represent Priority & Personal Banking on key governance and operational initiatives including CPR, BPM, Finacle, exception management and related projects.
• Provide guidance and recommendations on operational compliance, risk, controls, policies and procedures for the segment.
• Coordinate remediation activities for high-risk customer reviews, compliance alerts and other business requirements in line with policy and procedure.
• Prepare and manage MIS reports, operational updates and procedure-related matters in a timely and accurate manner.
• Act as the segment s key operational point of contact for stakeholders including Fraud, Operations Risk, Compliance, Legal and Branch Network teams.
• Support segment staff through training on policy updates, procedure changes, thematic issues and best operational practices.