Customer Service Representative (UAE National)

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

JOB PURPOSE

Business Banking was set up separate segment managing small and medium enterprises. In Business Banking we always ensured that our customers are placed on the right platforms as we deliver the best products and services. Customer Service Representative is an enhanced role within the organization that is responsible to improve customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints.

As a Customer Service Representative, you will be responsible for handling all types of SRs logged in CRM queues. Fixing the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training. Investigating all reopened cases in order to identify gaps for effective resolution. Assisting RMs to all type’s requests assigned to them for effective resolution/TAT. Processing to all requests on BPM/Tracksoft with less errors.