Trainee Customer Care Associate

The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints.

Job Purpose:

Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.

Job Responsibilities:

• Professionally handle calls and address customer inquiries related to banking products and services.
• Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
• Identify proactively opportunities to improve performance and create actionable plans that drive results.
• Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
• Follow up with customer calls where necessary.
• Adherence to standard work procedures while handling customer calls.
• Please be sure to comply with information security and data privacy policies.
• Establish credibility by providing transparent information and addressing concerns honestly.
• Focus on day-to-day operations and ensure that targets are being met by the end of each month.