EMMVEE - Head - IT Infrastructure

Role Purpose:

To lead and manage the organization's entire IT infrastructure landscape, ensuring high availability, security, scalability, and performance of all IT systems including servers, networks, SAP ERP infrastructure, end-user computing, data centers, and IT operations across all locations.

Key Responsibilities:

1. Infrastructure Strategy & Management

• Define and implement the IT infrastructure strategy aligned with business goals.
• Manage data centers, cloud infrastructure, servers, storage, backup, and disaster recovery systems.
• Oversee IT infrastructure upgrades, capacity planning, and lifecycle management.

2. Network & Security Administration

• Ensure reliable and secure connectivity across all offices, plants, and remote sites.
• Oversee firewalls, routers, VPNs, and network monitoring systems.
• Implement cybersecurity frameworks, access controls, and incident response mechanisms.
• Coordinate with cybersecurity teams for periodic audits and penetration testing.

3. SAP ERP & Application Infrastructure

• Manage the infrastructure supporting SAP ERP and related applications.
• Coordinate with SAP functional and BASIS teams for uptime, patching, and performance optimization.
• Ensure system integration and data flow reliability across P2P, O2C, MRP, FA, and Production modules.

4. End User Computing & Support

• Oversee helpdesk and desktop support operations.
• Ensure timely resolution of user issues and minimal downtime.
• Standardize hardware and software assets, ensuring compliance and security updates.

5. IT Asset & Vendor Management

• Manage procurement, AMC, and vendor contracts for hardware, software, and IT services.
• Maintain accurate IT asset inventory and ensure optimal utilization.
• Negotiate with OEMs and service providers for cost efficiency.

6. Compliance, Policies & Documentation

• Develop and enforce IT policies, procedures, and best practices.
• Ensure compliance with IT audits, data privacy, and regulatory requirements (ISO 27001 preferred).
• Maintain documentation for systems, configurations, and disaster recovery.

7. Leadership & Team Development

• Lead and mentor infrastructure, network, and support teams.
• Foster a proactive, service-oriented culture within IT operations.
• Drive continuous improvement and automation initiatives.

Qualifications & Experience:

• Education: B.E./B.Tech in Computer Science, Electronics, or related field; MBA preferred.
• Experience: 15-18 years of experience in IT Infrastructure management, including 5+ years in a leadership role.
• Preferred Industry: Manufacturing / Renewable Energy / Engineering.

Technical Skills:

• Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), and cloud (AWS/Azure).
• Expertise in networking (LAN/WAN, VPN, Firewalls, Cisco/Mikrotik/Fortinet).
• Familiarity with SAP infrastructure (Basis administration exposure is a plus).
• Knowledge of backup, storage, and DR solutions (Veeam, NetApp, etc.).
• Experience with ITSM tools and endpoint management (MDM, Intune, SCCM).

Soft Skills:

• Strategic thinking and analytical mindset.
• Strong leadership, communication, and vendor management skills.
• Problem-solving and decision-making abilities under pressure.