121+ Applicants
Posted: 7 months ago
2-6 years
Haryana
Work from Office
Posted: 7 months ago
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Applicants: 121+
Job Description
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Job Description
- As a Team Leader for Spanish language in an International BPO based in Gurgaon, you will be responsible for leading a team in the Voice process. Your role will involve ensuring smooth operations and maintaining high standards of service delivery.
Key Responsibilities:
- Lead and supervise a team of agents handling Spanish language calls
- Monitor team performance and provide feedback for improvement
- Conduct regular training sessions to enhance team's language and communication skills
- Handle escalations and resolve customer issues promptly
- Collaborate with other departments to ensure seamless workflow
Qualifications Required:
- Minimum 2 years of experience as a Team Leader specifically in Spanish language within an International BPO setting
- Excellent English communication skills
- Ability to work in rotational shifts, including night shifts
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- Familiarity with cab facility arrangements for team members
Please note that the salary offered for this position is 10.5 LPA. This is a full-time role based in Gurgaon, with in-person work location requirement. English language proficiency is preferred for this role.
Should you have any further queries or wish to apply for this position, please feel free to contact the employer at +91 hidden_mobile.,
Skills
Excellent English CommunicationSpanish LanguageTeam LeaderIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
30 Oct 25, 12:57 PM IST
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