Customer Support Executive (CSE)

Job Title: Customer Support Executive

Location: Ahmedabad, Gujarat

Employment Type: Full-Time

Salary: Up to 40,000 per month

About The Company

We are a Grade-A BRC-certified self-adhesive label manufacturing firm, offering technology-driven, tailored labeling solutions to meet diverse needs. With operations in 14 countries and partnerships with over 200 companies, we are known for our exceptional quality, dual-speed service, and customer-centric approach.

Job Overview

We are seeking a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling client inquiries, managing orders, and ensuring a seamless customer experience. This role is key to maintaining our reputation for excellent service and customer satisfaction.

Key Responsibilities

• Client Communication:
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, pricing, and services.
• Order Management:
• Process customer orders and coordinate with internal teams to ensure timely delivery.
• Address order-related issues, such as delays or discrepancies, and resolve them efficiently.
• Customer Relationship Management:
• Build and maintain strong relationships with customers to foster trust and loyalty.
• Follow up with customers post-service to ensure satisfaction and gather feedback.
• Issue Resolution:
• Handle customer complaints and provide effective solutions in a timely manner.
• Escalate unresolved issues to the appropriate department when necessary.
• Documentation & Reporting:
• Maintain detailed records of customer interactions, transactions, and complaints.
• Prepare and share regular reports on customer service metrics with management.
• Product Knowledge:
• Stay updated on the companys products, services, and processes to provide accurate and comprehensive support.

• Experience: 2-4 years in a customer service or client-facing role, preferably in a manufacturing or B2B environment.
• Education: Bachelors degree in Business Administration, Customer Service, or a related field.
• Skills:
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to multitask and manage time effectively.

• Competitive salary of up to 30,000 per month.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.

Skills: manufacturing,problem-solving abilities,customer support,interpersonal skills,proficiency in ms office,multitasking,customer service,client relationship management,customer,proficiency in crm software,time management,customer-centric mindset,excellent communication skills,communication,management