Operations & Customer Support Associate

We are hiring an Operations & Customer Support Associate for a fast-growing fintech platform that enables businesses to launch and manage digital investment products. This role requires a detail-oriented and customer-focused professional who can manage backend operations while delivering an excellent customer experience.

Key Responsibilities

Operations:

• Process and manage customer onboarding with accuracy and compliance (KYC, AML checks).
• Coordinate with internal teams for account setup, updates, and transaction processing.
• Monitor daily operational workflows to ensure timely execution.
• Generate and review reports, including transaction reconciliation and settlements.
• Identify operational gaps and suggest process improvements.

Customer Support:

• Respond to customer queries via email, phone, and chat in a professional and empathetic manner.
• Troubleshoot issues related to accounts, transactions, and platform features.
• Escalate complex cases to relevant teams when required.
• Maintain accurate documentation of customer interactions and resolutions.
• Work closely with technical teams to resolve recurring issues.

Eligibility Criteria

Qualification:

• Bachelor's degree in business, Finance, Operations, or related field.

Experience:

• 1-3 years of experience in operations and/or customer support.
• Preferably from a fintech or financial services background.

Required Skills

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving ability.
• High attention to detail and compliance.
• Ability to multitask in a fast-paced environment.
• Strong ownership mindset and customer-first attitude.

Technical Skills:

• Proficiency in CRM tools.
• Knowledge of KYC/AML processes.
• Strong MS Excel and reporting skills.
• Basic understanding of APIs and data handling (preferred).

What Were Looking For:

• Enthusiastic learner with a growth mindset.
• Customer-obsessed and accountable professional.
• Data-driven approach to problem-solving.
• Strong team player with a positive attitude.