Healthcare Operations Manager (HTM)

Job Summary

The role is responsible for managing the operations and maintenance of healthcare facilities, ensuring safe, reliable, and efficient service delivery. It oversees engineering systems, maintenance activities, asset performance, and contractor operations in accordance with relevant HTM, DoH guidelines, and facilities management standards. The role supports regulatory compliance, clinical safety, cost control, and customer satisfaction while driving continuous improvement in operational performance.

Key Responsibilities

• Manage day-to-day operations and maintenance of healthcare facilities to ensure service continuity and compliance with contractual requirements.
• Develop and implement preventive and corrective maintenance plans for engineering systems and critical assets.
• Ensure compliance with relevant HTM guidance, DoH requirements, statutory regulations, and applicable facilities management standards.
• Oversee critical healthcare systems, including medical gas pipeline systems, electrical services, ventilation, water systems, fire safety, and lifts.
• Ensure maintenance activities consider HTM 02-01 for medical gases, HTM 03-01 for ventilation, HTM 04-01 for water systems, HTM 05 series for fire safety, HTM 06 series for electrical services, and HTM 08-02 for lifts, as applicable.
• Monitor equipment performance, asset condition, maintenance effectiveness, and system reliability.
• Coordinate inspections, testing, commissioning, and statutory maintenance activities with qualified specialists and service providers.
• Manage contractors and specialist service providers to ensure quality, safety, timely delivery, and contractual compliance.
• Monitor maintenance budgets, operational expenditure, resource utilisation, and cost-control measures.
• Ensure effective implementation of permit-to-work systems, risk assessments, and safe systems of work, with approvals undertaken by appropriately authorised personnel.
• Coordinate with clinical, HSEQ, infection prevention, and other stakeholders to minimise disruption to healthcare operations.
• Investigate equipment failures, recurring faults, and service interruptions, ensuring appropriate corrective and preventive actions.
• Conduct operational inspections and support technical audits, compliance reviews, and closure of non-conformities.
• Ensure maintenance records, asset registers, work orders, and compliance documentation are accurately maintained in the CMMS.
• Monitor service performance against key performance indicators (KPIs), service-level agreements (SLAs), and customer satisfaction targets.
• Support emergency preparedness, business continuity arrangements, and response planning for critical system failures.
• Ensure appropriate technical training, competency development, and performance monitoring for engineering and maintenance teams.
• Identify opportunities to improve energy efficiency, asset reliability, maintenance effectiveness, and operational costs.
• Prepare operational reports, analyse performance trends, and recommend service improvement measures.
• Maintain effective communication with clients, healthcare stakeholders, contractors, and internal teams to ensure consistent service delivery.

Tools & Methods, HSEQ

Abide by the Health, Safety, Environmental and Quality, (HSEQ) policy, procedures necessary for the good conduct and safety of the workplace. It is a requirement and moral obligation of each employee to be actively committed and accountable to the compliance of Enova's HSEQ policy, operating procedures, as well as being compliant to local legislation. The Employee shall seek clarification and guidance in specific cases or whenever one feels necessary.

Customer Relations

Develop a pro-active working relationship with all authorities and assist in establishing areas for service improvement.

Minimum Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering from a recognised/accredited university and approved by the Ministry of Education.
• PMP certification is preferred.

Minimum Experience

• 12 years of total relevant experience in engineering operations, maintenance, or facilities management.
• At least 5 years of experience in healthcare facilities.

Job Specific Skills

• Strong knowledge of healthcare facilities operations and maintenance.
• Understanding of relevant HTM and DoH requirements.
• Qualified and certified in accordance with the relevant Health Technical Memoranda (HTM) and Department of Health (DoH) guidelines.
• Knowledge of electrical, mechanical, and critical healthcare systems.
• Experience in maintenance planning, asset management, and troubleshooting.
• Knowledge of risk assessments and permit-to-work systems.
• Proficiency in CMMS and advanced computer applications.
• Strong contractor and team coordination skills.
• Ability to monitor KPIs, SLAs, and operational budgets.
• Fluent in English with strong communication and problem-solving skills.
• Knowledge of emergency preparedness, business continuity, and incident management.