Walk-in || Technical Support Specialist (International Voice Procss)

WE'RE HIRING | Technical Support Specialist International Voice Process

We are looking for skilled and customer-focused Technical Support Specialists with experience in international voice support to join our team.

Job Details:

• Position: Technical Support Specialist (Voice Process)
• Experience: 1+ Year of relevant experience is mandatory
• Process: International Voice Support
• Job Type: Full-Time
• Location: Ambattur, Chennai

Key Responsibilities:

• Handle inbound customer calls and provide technical assistance.
• Troubleshoot basic networking, connectivity, device, and VoIP-related issues.
• Diagnose and resolve customer technical queries.
• Perform initial issue triage and escalate complex cases to the appropriate teams.
• Manage customer tickets, documentation, and follow-ups.
• Ensure customer satisfaction while meeting quality and SLA targets.

Required Skills:

• Minimum 1 year of experience in an International Technical Voice Support process.
• Basic knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
• Understanding of technical troubleshooting and connectivity issues.
• Good communication and customer-handling skills.
• Strong problem-solving and multitasking abilities.
• Willingness to work in rotational shifts.

Important: Freshers are not eligible. Candidates must have at least 1 year of international voice support experience.

Interested candidates can share their updated resumes.

Recruiter Details:

• Recruiter Name: Sooraj
• Contact Number: 7708152062
• Email ID: sooraj.sureshkumar@movate.com