Process Specialist Disputes - Credit Card/Debit Card-Non Fraud

Roles and Responsibilities :

• Manage credit card disputes from initiation to resolution, ensuring timely and effective communication with merchants, acquirers, and payment processors.
• Conduct thorough investigations into suspected fraudulent activities using various tools and techniques to identify root causes of disputes.
• Collaborate with internal teams to resolve complex issues related to subscription cancellations, refunds, and account management.
• Develop strong relationships with key stakeholders including merchant service providers, acquiring banks, and other industry partners.

Job Requirements :

• 1-9 years of experience in credit card operations or a related field (e.g., banking).
• Strong understanding of card operations processes such as authorization flows, settlement procedures, and dispute resolution mechanisms.
• Proficiency in managing multiple priorities simultaneously while maintaining attention to detail and adherence to deadlines.
• Experience working with fraud investigation software applications (e.g., chargeback analytics) is an asset.