Product Success Specialist

About Entropik

Entropik is a human insights AI company that enables brands across the globe to conduct market research and optimize their customer and user experience. Entropik has a suite of AI products that offers quantitative and qualitative research fortified with our patented Emotion AI tech like Facial Coding, Eye Tracking and Voice AI, enabling companies to make faster, more efficient, and bias-free decisions.

Website: www.entropik.io

About The Role

As a Product Success Specialist, you will be the go-to resource for our products across pre-sales and post-sales functions. Youll be a champion at building trust with customers, breaking down objections, and securing technical wins while driving seamless customer experiences. As a subject matter expert (SME), you will collaborate closely with sales and product teams to showcase the value of our products and ensure customer satisfaction.

Responsibilities

• Streamline and deliver impactful product demos to executive-level stakeholders.
• Provide technical support during the sales process by addressing objections and positioning solutions.
• Develop customized solutions for enterprise clients and ensure the sales team is aligned.
• Prepare and manage responses to RFPs, RFIs, and RFQs.
• Provide pre-sales and post-delivery support to customers when necessary
• Resolve any product/client-related issues promptly and professionally
• Uncover customer growth opportunities
• Work collaboratively with Sales, Marketing, Operations, Data Science and Product teams to identify and communicate key insights and actionable strategies for clients.

• Bachelors degree in a technical, business, management, or related field (technical preferred)
• Analytical and able to create sound business arguments backed up by data
• Strong verbal/written communication skills and ability to interact professionally and efficiently with internal and external partners
• Outstanding organizational, prioritization and multi-tasking skills
• Demonstrated ability for being detail-oriented, self-motivated and driving follow-through
• A strong team player with excellent interpersonal skills
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.