Senior Business Analyst - Guidewire

We are seeking an experienced Senior Business Analyst with deep Guidewire ClaimCenter expertise to join our team.

In this role, you will be responsible for developing detailed business and functional requirements for claims processing and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. You will plan and conduct User Acceptance Testing to guarantee that systems meet necessary specifications, while providing analytical support for various projects and initiatives aimed at enhancing claims management processes within the organization.

Responsibilities

• Lead requirements' definitions for complex enhancements and on-going strategic initiatives
• Identify and translate business needs into clearly defined requirements
• Create documentation inclusive of business use cases, process/data flows, traceability matrices, and report mock-ups
• Plan, facilitate, and conduct requirements' gathering sessions, meetings, and presentations
• Lead review sessions for completed business/functional requirements with key business users, focused on gaining consensus and final business approval
• Cultivate strong professional relations within business units to thoroughly understand business needs
• Collaborate with development and testing teams to provide subject-matter expertise
• Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged
• Ensure future solutions are efficient and effective across all business processes, while being consistent across products
• Participate in the development and planning of User Acceptance Testing activities, including test plans and scripts based on requirements, and facilitate the UAT execution phase
• Work with the business lead and project manager to obtain UAT signoff

Requirements

• 5+ years of business analysis experience, with 3+ years within the space of property and casualty insurance claims in Guidewire
• Expertise in Guidewire ClaimCenter v.10 and claims system implementation and support
• Background in iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes
• Proficiency in developing detailed business requirements and technical specifications, including business process diagrams, data rules, and functional requirements/user stories
• Knowledge of reviewing, re-engineering, or developing IT solutions for business process improvements and automation
• Experience operating and interfacing with business management during walkthrough, interview, presentation, and negotiation processes
• Proven track record for creating clear, concise deliverables which reflect a deep understanding of business needs and software functionality
• Familiarity with standard project and business tools including Microsoft Project, Excel, and PowerPoint, as well as SharePoint and UI mock-up tools
• Proficiency in process modeling tools (e.g., Visio) and visualization tools
• Strong verbal and written communication skills, with the ability to understand communication channels and escalate appropriately
• Capability to supervise small teams, with strong initiative and the ability to self-manage
• Excellent problem-solving and analytical skills

Nice to have

• Familiarity with Guidewire PolicyCenter