Telecaller ( On Site - KOTA )

Job Title: Telecaller Support at KOTA (On Site)

Full-Time | Kota, Rajasthan

Experience: Minimum 1 Year 

Industry: Education / EdTech / E-Learning

About the Role:

We are seeking a proactive and communicative Telecaller for cross functional Operations Support to assist our Operations & HR team in coordinating with tutor candidates, parents, and internal stakeholders. This role will play a key part in ensuring seamless post-selection processes, managing parent queries, and maintaining consistent follow-ups to drive operational efficiency at Tutrain.

Key Responsibilities:

Lead Calling: Contact assigned leads and assess their learning requirements.

Demo Booking: Schedule demo classes with interested students/parents.

Tutor Coordination: Connect with tutors and arrange suitable demo timings.

Demo Scheduling: Ensure smooth scheduling and confirmation of demo sessions.

Follow-Up: Collect feedback from parents/students after demos.

Lead Conversion: Convert demo attendees into enrolled students.

Relationship Management: Maintain regular communication with parents and tutors.

CRM Updates: Record call outcomes, feedback, and lead status accurately.

Query Resolution: Address parent and student concerns promptly.

Target Achievement: Meet daily/weekly calling, demo booking, and conversion targets.

Key Requirements:

Minimum qualification: 12th Pass; Bachelors degree preferred. 

1+ years of experience in customer support, telecalling, or operations (EdTech/Education preferred).

Fluent in both English and Hindi (spoken and written).

Strong interpersonal and communication skills.

Basic computer skills; familiarity with Google Sheets or CRM tools is a plus.

Ability to multitask, prioritize, and handle pressure with a positive attitude.

What Youll Get:

Competitive salary: ₹7,000 – ₹15,000/month, based on experience and skill set.

Opportunity to work in a mission-driven EdTech environment.

Hands-on experience in operations, parent engagement, and tutor coordination.

Supportive and collaborative team culture with growth opportunities.

A collaborative and learning-oriented work culture.

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