Senior Customer Services Executive

• Senior Customer Services Executive
• Company: Equations Placements
• Job Location: Mumbai, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 1+ years
• Salary: 30K65K a month
• Job description Hiring for reputed bank from US for customer service role .

Role : Customer Service Specialist Direct payrolls . 5 days working , 2 days off Work location - Mumbai . Salary up to 7.50 lakhs pa + night shift allowance of 4-7k* per month Annual bonus up to 50k*.

Graduates/ Undergraduates with excellent communication skills a must . Bpo / non bpo experience of 1+ year a must , experience letter a must . Best opportunity for candidates currently working & willing to serve notice . Batch starting Mid January & February also.

• Skills Required
• Customer Service Skills
• Strong verbal & written communication skills
• Excellent customer handling , active listening & empathy
• Ability to handle high-pressure or escalated calls professionally
• Skilled at first-contact resolution & problem solving
• Expertise in de-escalation and building customer trust
• Ability to explain banking processes in simple, clear language
• Understanding of customer service expectations in a global bank
• Commitment to accuracy, integrity, and confidentiality
• Ability to follow structured SOPs and audit guidelines
• Comfortable working in 24/7 rotational shifts (if applicable)
• Experience with US/UK customer support (if relevant).
• Interested candidates can email cv @ Ruchita-hidden_mobilehidden_email .