Software Engineer II

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

What Youll Do

• Rotational 24/7 Coverage: Provide dedicated hands-on support and incident response in a 24/7 rotational shift environment (including night shifts, weekends, and on-call rotations).
• Incident Management & Triage: Investigate, debug, and resolve Tier 2/Tier 3 technical issues, production tickets, and application anomalies reported in Jira/ServiceNow to ensure strict SLA compliance.
• Monitoring & System Health: Continuously monitor microservices, system integration flows, and Linux server environments to proactively identify performance bottlenecks and system failures.
• Root Cause Analysis (RCA): Perform deep-dive log analysis and post-incident root cause investigations for complex outages, driving permanent resolution items across engineering teams.
• Environment & Deployment Maintenance: Execute standard operational tasks including environment configuration changes, system updates, application deployments, file backups, and routine health checks.
• Escalation & Collaboration: Serve as the primary operational liaison to core development teams—escalating unresolvable software defects while driving cross-team action items to completion.
• Runbooks & Documentation: Create and update technical documentation, system runbooks, and SOPs to streamline incident resolution and team onboarding.

• Bachelors degree or equivalent experience
• Minimum 2 to 5 years of experience IT support
• 2+ years experience working with Linux scripting, troubleshooting, resolving issues within SLA.
• 2+ years of experience with cloud-based solutions such as AWS, Azure, or Google Cloud Platform.Customer service oriented with good problem solving attitude
• 2+ years experience with software testing, performance, and quality engineering techniques and strategies

• Linux/Unix Systems Expertise: Strong hands-on experience navigating Linux/Unix environments, conducting log analysis, managing file permissions/processes, and utilizing system diagnostic tools.
• Scripting & Automation: Proficiency in shell scripting (Bash, Python) for log parsing, task automation, and routine operational maintenance.
• Database & Querying: Working knowledge of SQL queries to inspect backend data, verify data integrity, and diagnose database performance issues during incidents.
• Java & Code Inspection: Practical experience reading, understanding, and tracing Java applications to debug stack traces, identify logic issues, and isolate backend bugs during production incidents.Troubleshooting & Debugging: Strong analytical skills to trace errors across distributed systems, RESTful APIs, microservices, and network connections.
• Communication: Clear technical communication skills to relay system updates, incident reports, and feature demos to internal stakeholders.