Customer Service Representative Intern

About Ergode:

Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.

Role Overview:

We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.

Key Responsibilities:

• Respond to customer inquiries via email, chat, calls.
  
• Resolve customer complaints and provide appropriate solutions.
  
• Coordinate with internal teams to ensure timely resolution of customer issues.
  
• Maintain accurate records of customer interactions and transactions.
  
• Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.
  

Skills & Qualifications:

• Pursuing or recently completed a degree in any discipline.
  
• Strong verbal and written communication skills (English).
  
• Customer-focused attitude with problem-solving abilities.
  
• Basic knowledge of MS Office (Excel, Word, etc.).
  
• Ability to work in a fast-paced environment.
  
• E-commerce knowledge is a plus.
  

What Youll Gain:

• Hands-on experience in customer support operations.
  
• Exposure to the e-commerce industry and global marketplaces.
  
• Opportunity to work with cross-functional teams.
  
• Certificate of Internship upon successful completion.