Walk-In For Team Leader- Customer Service (Night Shift)

Department Icon Operations Maintenance & Support
Posted: 11 months ago
0-3 years
Kolkata
Operations Maintenance & Support
work from office
Full Time

Posted: 11 months ago
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Job Description

Respond to inquiries, resolve issues, handle escalations, provide product support, track feedback, suggest improvements, collaborate with teams, maintain records, mentor new staff, and share ideas to enhance customer service and experience.

Skills

Customer SupportCustomer ServiceEmail ProcessCustomer HandlingChat ProcessInbound ProcessCustomer RelationshipSolving QueriesCustomer Service

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About Company

We are one of the world’s top E-commerce company with a global reach of more than 120 countries and over 100 marketplaces. Founded in 2007, we have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers a wide array of products like different genres of books, internationally recognized baby products, beauty products, personal care products, pet products, and much more. These products are easily available to our customers worldwide at the click of a button. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the ‘Top 100 Sellers’ on Amazon, ‘Top 50’ in Walmart, and have also managed to achieve the number 1 ranking on eBay.Ergode was built to make products accessible at every nook and corner so that people need not compromise due to a limited variety of products and services available locally. We are passionate about making lives easier by making products available to our valued customers. We are working hard to build a product ecosystem that serves a bigger purpose of fulfilling all our customer’s needs and we are determined to deliver the highest standards of customer service.
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