Sales And Support Engineer

Designation: Quality Engineer - Before and After Sales

Experience: 3+ Years

Industry: Welding Consumables

Location: Ponneri, Tamil Nadu

Role & responsibilities

1. After-Sales Support (A/S):

• Periodically visit customer sites to address issues related to welding work conditions, welding procedures, and product quality complaints.
• Investigate customer complaints, analyse root causes, and recommend corrective and preventive actions.
• Provide on-site technical guidance to improve welding performance and product application.
• Prepare visit reports and feedback summaries for internal review and follow-up actions.

2. Before-Sales Support (B/S):

• Accompany sales representatives during customer visits to provide technical support and welding expertise.
• Assist in product trials, demonstrations, and technical discussions with customers.
• Support customers in selecting suitable welding consumables and parameters based on application requirements.
• Coordinate with internal teams (QA, R&D, Production, and Sales) to address customer technical queries.

3. Coordination & Communication:

• Act as a technical interface between customers, sales, and internal departments.
• Support customer qualification and approval processes, as well as continuous improvement activities.
• Maintain professional relationships with customers and ensure timely technical support.

Required Skills & Competencies:

• Strong knowledge of welding processes and consumables.
• Experience in handling customer complaints, site visits, and welding troubleshooting.
• Good communication and customer-handling skills.
• Willingness to travel to customer locations as required.

If you are interested, please send your updated CV to this email id sumithra@liderconsulting.com or reach out 8248058721