Essex - Head - Operations

Description:

The position requires strong math skills and solid knowledge of domestic and international geography. You will need to manage multiple tasks efficiently, work well under pressure and meet deadlines in a time sensitive environment, along with the discretion to work with confidential documents. Candidate must possess strong verbal and written communication skills.

Responsibilities:

Export Documentation:

• Expertly handle export documentation, including Packing Lists and Bill of Lading (BL) Drafts, for ocean shipments.
• Ensure all required documents are accurately prepared and submitted in a timely manner.

Stakeholder Communication & Procurement:

• Proactively communicate with internal and external stakeholders, such as Custom House Agents (CHAs), Freight Forwarders, Vendors, and Customers.
• Ensure all documentation and shipment details are conveyed promptly and accurately.
• Assist in the selection of appropriate suppliers, to promote good procurement practice.
• Responsible for order Execution timing, supply alignment, supplier capability assessment and ensuring supplier performance.
• Monitor, evaluate and improve supplier performance, according to an appropriate Service Level Agreement, on a continuous basis.
• Payment terms negotiation, optimisation and management.
• Initiate and keep track of orders.

Cross-Functional Support:

• Collaborate with cross-functional departments, including New Seller Acquisition, Accounts and Buyer Team to facilitate seamless export dispatches.
• Provide necessary support and coordination to ensure timely and efficient export operations.
• Ensure data accuracy and integrity through regular verification and validation process.
• Coordination with Buyer team to share buyer requirements and provide feedback to supplier.

Customer Interaction:

• Liaise with customers and the sales team to arrange international shipments.
• Proactively monitor shipments in transit and keep customers informed about arrival times, delays, or any transit-related issues.
• Regular update quotations database with new rates and revision from suppliers.
• Coordination with supplier relationship management team to ensure alignment between quoted rates and buyer requirements.
• Initiate and facilitate on boarding process for engaged international suppliers.
• Ensure Accuracy of Supplier Information on the Platform.
• Co-ordinate with Development team to ensure timely delivery of Seller Microsites.
• Maintain Database of Sellers and monitor the workings of the Seller Team.
• Provide Daily Reports and Order Updates to various team.

Key Skills:

• Export Documentation
• Stakeholder Communication & Procurement
• Customer Interaction
• Team Handling