Customer Support Voice Process Bangalore-Night Shift Virtual Interview

International Voice Process immediate joiners only

Location: , Bangalore

EXCELLENT COMMUNICATION REQUIRED

Qualification -12th pass can apply -if they have 6month experience in international voice

6month to 3year experience international voice required

Interview online only virtual mode

Interview Rounds: Virtual

• Version Round
• CD Round
• OPS Round

• Shift: Night Shift
• BOTH SIDE CABS
• 5 DAYS WORKING

Overall Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction. • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self-service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
  • Good technical aptitude with an ability to learn quickly
  • Excellent verbal and written communication skills
  Experience Profile
  
• Prior international BPO work experience preferred
  • Freshers acceptable
  

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focussed
  • Results driven
  • High standards of Integrity

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  • Attention to detail

Interview Rounds: Virtual

• Version Round
• CD Round
• OPS Round

• Shift: Night Shift
• BOTH SIDE CABS
• 5 DAYS WORKING

6month experience in voice 12th pass education can apply

Regards

Neeti

9650186207

call or whats app Monday to Friday 10am to 6pm