Eternal Robotics - Chief Operating Officer

About the Role:
We are seeking an experienced and results-driven Chief Operating Officer (COO) to lead and scale our operations function.
Reporting directly to the Board of Directors, the COO will be responsible for end-to-end project delivery, field operations, quality management, vendor ecosystems, support operations, and operational scalability.
This role requires a strategic leader who can build high-performance operational systems, drive execution excellence, improve delivery predictability, and support the company's growth objectives.
Key Responsibilities:
- Own end-to-end project delivery, ensuring timelines, quality, scope, and profitability targets are achieved.
- Drive operational efficiency through standardized processes, governance frameworks, and delivery playbooks.
- Establish and continuously improve Quality Management Systems (QMS) aligned with industry standards.
- Improve delivery predictability, project execution, and customer satisfaction.
- Build scalable delivery frameworks that support growth across industries and geographies.
- Drive operational discipline, implementation readiness, and execution consistency.
- Develop systems and processes that enable repeatable and efficient deployments.
- Lead vendor performance management across quality, cost, and delivery metrics.
- Drive field operations, deployment quality, and service excellence.
- Establish and monitor SLAs to ensure rapid issue resolution and customer satisfaction.
- Implement robust scope and change management processes.
- Protect project margins through effective operational controls.
- Establish operational dashboards and KPI-driven performance reviews.
- Present operational insights and performance metrics to executive leadership and the Board.
Qualifications:
- MBA or equivalent postgraduate qualification.
- PMP, Lean Six Sigma (Green Belt or above), or equivalent certification in operational excellence is mandatory.
Experience:
- 12-18 years of experience in operations leadership within technology-driven organizations.
- Proven experience scaling operations in Robotics, Artificial Intelligence, Computer Vision, Industrial Technology, Systems Integration, and Hardware-Software Deployments.
- Experience managing project delivery, implementation, field operations, and customer support functions.
- Prior experience in high-growth or startup environments is highly preferred.
Key Skills:

- Strategic Execution & Operational Leadership
- Program & Project Management
- Quality Management Systems (QMS)
- Vendor & Supply Chain Management
- Change Management
- Financial & Margin Management
- Cross-functional Leadership
- Operational Analytics & Data-Driven Decision Making
Success Metrics:
- On-time project delivery performance
- Delivery cycle time reduction
- Gross margin improvement
- SLA adherence and customer satisfaction
- Vendor performance optimization
- Operational scalability and process maturity