Cold Calling Executive

Company Description ETHICS GROUP OF COMPANIES is a leading provider of end-to-end supply chain management solutions focused on ethical business practices, sustainability, and long-term value for customers, team members, and the environment. The company helps businesses of all sizes optimize operations and increase profitability through a comprehensive suite of services that streamline complex supply chain processes. Its integrated IT ecosystem combines software, fulfillment centers, and warehouses into a single database for real-time monitoring, transparency, and quality control. Advanced tools such as AI/ML-based demand forecasting, SAP integration, vendor portals, POS solutions for B2B and B2C, centralized POS, and a robust Warehouse Management System support data-driven decisions and efficient stock management. Interactive dashboards and business intelligence tools further enable clients to monitor performance and drive continuous improvement.

Role Description This is a full-time, on-site Cold Calling Executive role based in New Delhi. The Cold Calling Executive will be responsible for making outbound calls to prospective and existing business clients, introducing ETHICS GROUP supply chain solutions, and generating qualified leads for the sales team. The role involves understanding client needs, presenting key features of the companys IT ecosystem and services, and scheduling meetings or demos with sales representatives. The Cold Calling Executive will update and maintain accurate records in CRM or calling databases, follow up on inquiries, and support lead nurturing activities. The role also includes collaborating with the sales and marketing teams on call scripts, campaigns, feedback on customer responses, and continuous improvement of outreach strategies.

Qualifications

• Strong verbal communication and active listening skills, with the ability to build rapport and handle objections professionally over the phone.
• Experience in cold calling, telemarketing, inside sales, or customer outreach, preferably in B2B or technology-driven services.
• Basic understanding of sales pipelines, lead qualification, and appointment setting using structured scripts and call workflows.
• Comfort using CRM or calling tools, spreadsheets, and email platforms; ability to document call outcomes accurately and consistently.
• Interest in supply chain, logistics, or IT-enabled services, with willingness to learn about the companys solutions and ecosystem.
• Ability to work on-site in New Delhi, manage time efficiently, and meet daily and weekly calling and conversion targets.
• Minimum high school diploma; a bachelors degree in business, marketing, or a related field is an advantage.
• Prior experience in an outbound call center or sales support environment is preferred but not mandatory; training will be provided for the right candidate.