Sales Coordinator

Role & responsibilities

1. Sales Support & Coordination

• Assist the sales team in preparing quotes, proposals, and sales documents.
• Coordinate between internal departments (sales, accounts, logistics, and operations) to ensure smooth order processing.
• Maintain communication with clients to confirm order details, delivery timelines, and payment updates.
• Track and update sales leads, enquiries, and orders in CRM or Excel sheets.
• Follow up with clients for quotations sent, pending orders, and payments.

2. Documentation & Reporting

• Prepare and maintain sales reports periodically.
• Maintain records of quotations, purchase orders, invoices, Delivery Challan, Proof of Delivery of materials and client communications.

3. Customer Communication

• Serve as the point of contact for Partners and Dealers for sales-related queries and order updates.
• Handle incoming calls, emails, and customer requests promptly and professionally.
• Coordinate with service or technical teams for product demonstrations or issue resolution.

4. Order & Inventory Coordination

• Process orders accurately and ensure timely dispatch.
• Coordinate with teams for dispatch tracking and delivery.
• Check product availability, stock levels, and delivery schedules.
• Ensure that customer deliveries are fulfilled as per commitments.

5. Administrative & Team Support

• Support sales team by maintaining database of customers, prospects, and channel partners.
• Liaise with finance team for invoice generation and payment reconciliation.

6. Performance Monitoring

• Track sales targets, achievements, and pipeline progress.
• Assist management in analysing sales data to identify trends and opportunities.
• Monitor dealer & customer satisfaction and maintain post-sales feedback records.

Preferred candidate profile

Education/Qualification (if any Certification):

• A bachelor's degree in any or a related field.

Requirements:

• Excellent communication and interpersonal skills.
• Strong coordination and multitasking ability.
• Proficiency in MS Excel, Word, PowerPoint, and CRM tools.
• Attention to detail and accuracy in documentation.
• Time management and ability to work under deadlines.
• Candidates from Computer Hardware Industry will be an added advantage.
• Female Candidates would be preferred