Accounts Operation Specialist

Role & responsibilities

1) SOW & Commercial Operations (Primary)

• Support creation and tracking of SOWs, change requests, extensions, and renewals.
• Maintain contract metadata: start/end dates, renewal windows, rates, role changes, and billing dependencies.
• Ensure internal approvals, redline coordination, and handoffs are executed cleanly and on time.
• Track key dependencies (PO status, invoicing triggers, client approvals) and escalate risks early.

2) Staffing Operations (Primary)

• Own end-to-end coordination for open roles: resume formatting, submissions, interview scheduling, feedback capture, and status updates.
• Maintain real-time staffing trackers across all accounts: open reqs, candidate pipeline status, interview outcomes, offers, and start dates.
• Coordinate onboarding steps: background checks, client documentation, timesheet setup, system access, and start-day readiness.
• Drive follow-ups with recruiters, consultants, and account teams to ensure nothing stalls.

3) MSP/VMS & Compliance Tracking

• Coordinate submissions and compliance items with MSP/VMS teams (preferred exposure).
• Maintain audit-ready documentation and ensure compliance items are completed by deadlines.
• Track consultant renewals, end dates, and required updates proactively (no last-minute surprises).

4) Account Coordination & Reporting

• Maintain CRM hygiene: roles, contacts, activity notes, staffing status, renewals, and account updates.
• Prepare weekly account operations updates: staffing dashboard, risks/issues, upcoming renewals, and action items.
• Run action-item trackers from client/account meetings and ensure closure with owners.

Qualifications (Must-Have)

• 2 to 5 years experience in account operations, staffing operations, recruiting coordination, sales ops, or similar.
• Excellent Excel/Sheets capability (trackers, formulas, data cleanliness).
• Strong written communication (clear follow-ups, status summaries).
• Proven ability to operate with high urgency and zero missed follow-ups.
• Comfortable working IST night shifts up to 4:00 AM.