Sales Representative

Job description / Role

Why join Etihad?

This role offers UAE nationals the opportunity to build a rewarding commercial career within a global aviation brand. You will gain exposure to international markets, strategic account management, stakeholder engagement, and commercial leadership initiatives while contributing to the growth and success of the UAEs national airline.

Synopsis for this role:

You will be required to manage, coordinate, and execute sales activities for assigned accounts while monitoring market trends, customer needs, and competitor activity. Drive revenue growth, strengthen customer relationships, and support the achievement of Etihad Airways commercial objectives through effective account management, strategic sales planning, and market development initiatives.

Accountabilities

• Collaborate with regional, country, and headquarters stakeholders to align sales strategies and commercial priorities.
• Represent Etihad Airways in customer meetings, industry events, and external engagements as required.
• Lead the commercial development of assigned markets or territories and serve as the primary point of contact for General Sales Agents (GSAs), where applicable.
• Support and deliver country or regional commercial projects in line with departmental objectives.
• Coach and mentor new sales representatives by providing onboarding support, training guidance, and ongoing commercial advice.
• Define, agree, and execute sales plans to achieve revenue, market share, and customer growth targets.
• Analyse market potential and customer opportunities using sales insights, data, and commercial tools to maximise revenue generation.
• Identify business development opportunities and support the introduction of new products, services, and commercial initiatives.
• Build, develop, and maintain strong relationships with assigned and prospective accounts to drive sustainable revenue growth.
• Act as a trusted advisor to key customers by providing value-added solutions and strengthening long-term partnerships.
• Regularly engage with customers to promote new products, services, campaigns, and commercial opportunities.
• Monitor competitor activity, market trends, and industry developments to identify opportunities and enhance Etihads market position.
• Collaborate with sales enablement and internal stakeholders to implement effective sales and promotional strategies.
• Prepare, coordinate, and review commercial agreements to ensure customer requirements are met and company policies are adhered to.
• Negotiate and manage commercial agreements with assigned accounts in accordance with corporate guidelines and commercial objectives.
• Maintain accurate customer records, commercial activities, and account plans within designated sales systems and tools.

Qualifications

Education & experience

• Bachelors degree with a minimum of 4 years of experience in sales, business development, account management, or a related commercial field.
• Strong commercial and analytical skills with the ability to interpret market trends, customer insights, and performance data to support business growth.
• Demonstrated ability to lead, coach, and mentor others, fostering collaboration and high performance within a team environment.
• Understanding of commercial strategy and the ability to prioritize initiatives and projects that deliver business value.
• Excellent communication and presentation skills, with the ability to represent Etihad Airways and effectively engage with customers, partners, and senior stakeholders.
• Proven ability to build relationships and influence stakeholders across multiple departments to achieve shared objectives.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced, customer-focused environment.
• Proficiency in Microsoft Office applications and CRM or sales management systems.
• Knowledge of the aviation, travel, or hospitality industry is advantageous.
• A customer-centric mindset, combined with strong sales acumen and commercial awareness, to identify opportunities and drive revenue growth.

Additional information

UAE national talent

This opportunity is intended for UAE nationals who are looking to build a rewarding career within a world-class aviation organization. The role offers exposure to commercial strategy, account management, stakeholder engagement, and market development, providing a strong foundation for future leadership and career growth within Etihad Airways.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.